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These are a sampling of eBooks available from the library.
The AMA Handbook of Business Writing by Kevin Wilson; Jennifer WausonJust because you're not a born writer doesn't mean you should settle for less than perfect business documents. After all, every piece you write reflects directly on the quality of the product or service your business offers. Now, this helpful guide takes the guesswork out of more than 50 commonly used business documents, including: Reports * Proposals * Business plans * Presentations * Press releases * Memos * Email * Newsletters * Collection Letters * Sales materials * And more Arranged alphabetically and cross-referenced for easier use, the book presents clear examples of how to (and how not to) create winning materials every time. The authors' step-by-step instructions begin with an overview of the writing process, from preparation and research right through to final review and publication. Sample documents show you how your pieces should look and read, and close to 300 individual entries cover key points of grammar, style and spelling, and present strategies for writing more clearly, avoiding bias, eliminating clich#65533;s, and much more.
Publication Date: 2010-08-04
Closing the Communication Gap by H. James Harrington; Robert LewisImproved communication in business means higher profits. Improved communication in government means happier citizens. Improved communication in healthcare means quicker recoveries, fewer lawsuits, and happier nurses and patients. Closing the Communication Gapcan help readers improve communication by closing the gap between what the communicator means and what the listener actually understands. It supplies a complete overview of the various elements and dimensions of effective communication needed to stop talking and start communicating. Defining and discussing both the formal and the informal communication systems within an organization, the book demonstrates the importance of good communication and details the four types of poor-quality communication. It explains how to create a climate of communication in your organization. It describes how this climate of communication encourages the development of quality relationships as well as what it takes to maintain this culture of communication. After reading this book, you will understand how to be a better listener, how to use social media in marketing, how to deal with difficult people, and helpful tips for public speaking. You will gain valuable insights on how to talk to your employees, how to talk to your boss, and the best ways to communicate with a corporation. This book can be read for personal growth or it can be used by a company to teach employees the importance of quality communication. Quality assurance departments will find this book useful in lowering errors and waste in the workplace. The book is also suitable as a communication textbook or supplemental text at the introductory university level. If a corporation were a person, communication would be the bloodstream. --Lee Iacocca, Former CEO, Chrysler Corporation
Publication Date: 2013-10-16
Communicate with Confidence! by Dianna BooherThe classic business communication guide--updated for smart phones, social media, and other digital platforms Communicate clearly, tactfully, and confidently in any situation, including: Being persuasive Running productive meetings Asking the right questions Coaching Negotiating Resolving conflicts Responding to insults Offering praise Delegating responsibilities Crossing cultural divides Networking at events "Communicate with Confidence! is . . . the clearest, most comprehensive, and most credible guide to persuasive and authentic communication available today. Dianna Booher is the master of her message and her medium. . . . After you've read it once, I'm confident you'll be consulting it frequently. Do not hesitate. Read it today, and put it to use immediately." --Jim Kouzes, coauthor of The Leadership Challenge and Credibility, and The Dean's Executive Fellow of Leadership, Leavey School of Business, Santa Clara University "Communicate with Confidence! is the best communication book I have seen." --Ken Blanchard, coauthor of The One Minute Manager#65533; and Full Steam Ahead! "Fully 85 percent of your success in life is contained in your ability to communicate effectively with other people. Communicate with Confidence! is full of proven, practical ways to get your point across quickly and stand out in every conversation. This book should be read and re-read over and over again!" --Brian Tracy, bestselling author of How the Best Leaders Lead, Goals!, and Eat That Frog "Dianna Booher produced a tremendous resource with the first edition of this book--but I'm confident this new version will be a classic. Well-organized, practical, comprehensive advice." --Harvey Mackay, author of the #1 New York Times bestseller Swim with the Sharks without Being Eaten Alive
Publication Date: 2011-11-24
DK Essential Managers: Effective Communication by Dorling Kindersley Publishing StaffDK Essential Managers: Effective Communication is the visual guide that gives you all the know-how you need to be a more effective manager. Now newly updated with an all-new graphic approach to explaining key techniques and skills, the best-selling DK Essential Managers: Effective Communication features: A practical, "how-to" approach teaches you the information and skills to succeed. Step-by-step instructions, tips, checklists, and "Ask yourself" features show you how to plan a speech, select the right visual support, and use body language. Tables, illustrations, "in-focus" panels, and real-life case studies show you what to do in particular situations. DK Essential Managers: Effective Communication not only shows you how to understand your audience and communicate strategically, but also explains how to discover which delivery approach is right for you. Learn all you need to develop confidence, listen effectively, and give and receive feedback with DK Essential Managers: Effective Communication. About DK Essential Managers: The DK Essential Managers series covers a range of business and management topics and have sold more than 1.9 million copies worldwide. Each guide is clearly presented for ease of reference, with visual pointers, tips, and graphics. The handy pocket format slips easily into a briefcase or portfolio.
Publication Date: 2015-05-05
Letting Go of the Words by Janice (Ginny) RedishWeb site design and development continues to become more sophisticated. An important part of this maturity originates with well-laid-out and well-written content. Ginny Redish is a world-renowned expert on information design and how to produce clear writing in plain language for the web. All of the invaluable information that she shared in the first edition is included with numerous new examples. New information on content strategy for web sites, search engine optimization (SEO), and social media make this once again the only book you need to own to optimize your writing for the web. New material on content strategy, search engine optimization, and social media Lots of new and updated examples More emphasis on new hardware like tablets, iPads, and iPhones
Publication Date: 2012-08-14
Message Not Received by Phil SimonGet your message across the right way with clear communication Message Not Received provides the tools and techniques that make an effective writer and public speaker. Particularly on topics related to data and technology, effective communication can present a challenge in business settings. This book shows readers how those challenges can be overcome, and how to keep the message from getting lost in the face of mismatched levels of knowledge, various delivery media, and the library of jargon that too often serves as a substitute for real, meaningful language. Coverage includes idea crystallization, the rapidly changing business environment, Kurzweil's law of accelerating change, and our increasing inability to understand what we are saying to each other. Rich with visuals including diagrams, slides, graphs, charts, and infographics, this guide provides accessible information and actionable guidance toward more effectively conveying the message. Today, few professionals can ignore the tsunami of technology that permeates their lives, advancing far more rapidly that most of us can handle. As a result, too many people think that successful speaking means using buzzwords, jargon, and invented words that sound professional, but don't actually communicate meaning. This book provides a path through the noise, helping readers get their message across succinctly, efficiently, and effectively. Adapt your approach for more effective communication Learn the critical skill of crystallizing ideas Tailor your style to the method of delivery Ensure that your message is heard, understood, and internalized It doesn't matter whether you're pitching to a venture capitalist, explaining daily challenges to a non-tech manager, or speaking to hundreds of people - jargon-filled word salad uses a lot of words to say very little. Better communication requires a different approach, and Message Not Received gives you a roadmap to more effective speaking and writing for any audience or medium.
Publication Date: 2015-03-02
Technical Communication by Meenakshi Raman; Sangeeta SharmaAdopting a direct, functional and practical approach, this book presents an exhaustive treatment of the principles and advanced forms of technical communication, both oral and written. In addition to the language skills of listening, speaking, reading and writing, it covers the basics ofEnglish grammar. It also includes key topics such as technical reports, business correspondence, group discussions, interviews and presentation strategies.
Publication Date: 2009-03-30
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