Academic Success Center

The ASC LibGuide has all the information you need to get tutoring whether it is online or onsite.

Where is the ASC?

Locations of individual ASCs can be found on the Contacts and Locations section of the site by state and city.

Who can use the ASC?

Any DeVry University, Keller Graduate School of Management, Chamberlain College of Nursing, or Carrington College student can make use of the services and resources of the ASC.  In some centers, community members may also be invited to use tutoring services.

Is there any cost to use the ASC?

No, there is no additional cost to utilize ASC services.

Should I contact my professor for tutoring?

Your professor is the foremost expert in your course material. In most cases, professors are eager and willing to assist you during office hours, by appointment, or virtually if needed. If your professor is not available or you would simply like to seek assistance outside of class, the ASC is here for you.

How do I know if I need tutoring?

  • Are you having difficulty understanding the material that is presented in class? 
  • Was your exam score lower than you expected? 
  • Are you having difficulty getting your lab assignment to work properly? 
  • Have you been away from the class environment for a number of years?
  • Do you suffer from test anxiety?
  • Do your college level study skills (time management, studying for tests, etc.) need development?

If you answered yes to one or more of these questions, then the ASC can assist you.

Can I just walk in to any ASC to get help?

Walk-ins are welcome, but to make sure a tutor is available for your particular need, reservations are encouraged.  Most tutors can tutor math, but for other subjects (especially upper level courses), it’s best to make sure an expert in your needed topic is available.

Do I need an appointment to reserve time with a tutor?

Some ASCs are appointment-based while others are walk-in based.  Contact your local ASC for details.

Who are the tutors?

  • Student tutors are upper level students who have a cumulative grade point average of 3.00 or higher.  Professors have recommended them from their respective academic departments.  They can assist with courses in your discipline, general subjects like math and English, and concepts such as eCollege navigation and online discussions.  Contact your local ASC for specific details.
  • Professional tutors have college degrees in their field of expertise (not available at all locations).
  • In some ASCs, faculty also tutor during their office hours or are available by appointment.

What can I do if there isn't a tutor for my specific question/need?

Contact the ASC Manager.  He or she may be able to find a tutor from another location or put you in touch with a faculty member who can help you.

How long do tutoring appointments last?

Generally, they last about one hour, but you are encouraged to stay and work independently.

What should I bring to my tutoring appointment?

We recommend you arrive five minutes early to set up your work area and/or log on to the computer.  Make sure you bring any material (including your textbook) you need assistance with and specific questions so you can maximize your time with a tutor.  For math courses, you can share your MyMathLab and My Foundations Lab sites during the session.

What happens during a tutoring session?

Tutors are trained to use a variety of techniques.  They include note review, problem solving, discussion, and others.  No two tutoring sessions are the same.  You are expected to be an active participant in the session.  Tutors are flexible and will try to meet your specific needs, but they will not complete your work for you.  They cannot help you with any quizzes or tests. 

What if I need to cancel my appointment?

Please call your local ASC with as much advance notice as possible.

Are the tutors volunteers?

No, the tutors are hired through the local Academic Success Center.

May I contact the student tutors outside of the ASC?

No, tutors are paid by the university to be available during their work hours.  They are not available for private tutoring.

I am interested in using ASC services, but I really do not want my instructor (coach, parents, etc.) to know. Is that possible?

The Academic Success Center respects student confidentiality.  We do not notify anyone outside of the ASC (except where required [academic appeal, faculty referral, etc.]) that individuals are using tutoring services.

How do I access Tutor.com?

To access Tutor.com, click here and it will prompt you to login to Canvas.